Reliable, Smart and Personable Support
Maintaining an internal Help Desk support service can be expensive and time consuming for most organizations. Fixed overhead, technology and resource costs, 24/7/365 staffing requirements and ongoing training requests can be a big financial and resource burden, while distracting management from your core business objectives.
ITData’s Help Desk Services are fully customizable and flexible to fit your needs and act as an extension of your team. We have been providing reliable, smart and personable support to corporate and nonprofit clients for twenty years.
Following industry best practices, our Help Desk Services can become operational quickly and within budget while satisfying the most critical support needs of the end user, including:
- Computer or software consultations and support
- Tracking of all incoming problems
- Problem escalation procedures
- Problem resolution
- Proactive reporting, monitoring and maintenance
- Project and resource management
Our 24/7/365 Help Desk Services can act as an extension of your team or can be fully outsourced. Protect your brand investment by providing responsive and personal service to your internal and external customers. Scale up or down as needed to manage fluctuating capacity and needs.
Contact us today so you can receive full help desk coverage at predictable costs that fit into your budget. Lower your fixed costs and increase your happy customers and end users by leveraging our experienced and responsive team.
How can ITDATA help you?