MSP What’s Included?
ITData’s MSP is an all-inclusive IT solution. You can choose to have ITData manage your entire process or integrate with your team. Here is what is included with an ITData MSP, along with of course, an experienced team:
Help Desk and Application Support – Our staff is knowledgeable, reliable and ready to help you. Located right in the heart of Center City Philadelphia our customer service team is personable and professional. They are here to answer your questions and enable your staff. They are not just here when it isn’t working; they are here to make it work better.
On-site / Desktop / Remote Support – We tailor a plan specifically to fit your needs. Armed with the latest tools, we often can support staff remotely, which is an extremely effective way of keeping costs down. However, we realize that sometimes having someone on-site is a better approach.
Administration – All of the things the IT department needs to handle to keep your operations in order and corporate compliance in check are in place. Good account management, systems security, inventory management, documentation and best practices are why you choose a company with many years of experience.
Technology Officer – Each client is assigned a senior engineer, who acts as their lead technologist, helping to ensure good design and best practices. They collaborate with their peers and have the senior staff’s support to ensure each client receives the best support possible.
IT Management and the CIO – All of our clients are partnered with an IT Officer / CIO and benefit from our senior management team’s collective experience. We prepare a personalized Client Services Plan (CSP) that includes a thorough strategy for Technology, Applications, and Support. This approach is an effective way to keep track of your technology agenda.
Strategic Planning. Reliable Execution. Predictable Results. Think ITData.