Tips from the Helpdesk: Flash Problems in Internet Explorer

Having Trouble Viewing Streams in Internet Explorer?flash_player_11_icon_rgb

If you have experienced issues with streaming video in Internet Explorer 11 in Youtube or elsewhere on the internet, you are not alone. If you have to be in Internet Explorer to run a certain application for work, this can be a frustrating issue to deal with. One quick fix is to enable ActiveX Filtering. This will block certain apps and content from loading in the browser. By default ActiveX filtering is turned off. Enable it by going to tools- scroll down to the ActiveX filtering tab and release to enable. Restart Internet Explorer and hopefully your stream now works.

If you can pinpoint when the issue started occurring you may be able to narrow it down to an Adobe Flash upgrade. Before you revert back to an older version of Flash that you know worked, first make sure there is not a newer update that you need to install first. Adobe usually catches these issues and will release a patched version so check to make sure before you revert back. If you end up needing to revert back, check out Adobe’s guide here.  To see which version you have installed click the gear icon a the top right and scroll down to “Manage Add-ons”. Click on “ Toolbar and Extensions and click on “Shockwave Flash Object”. You should be able to see the version listed at the bottom.

Another solution is to turn off Enhanced protected Mode in Internet Options. Go to the gear icon in the upper right hand corner and click on Internet options. Click on the Advanced tab and then scroll down to the Enable Enhanced protected Mode check box.

The last option is to add the website you are having problems with to the Compatibility View Settings list. To do this go back to the gear icon and choose Compatibility view settings. Add the website you are using. If you are stuck using IE for a specific application and are not able to use it, try these solutions to be able to view your stream.

For more information about how we setup networks to avoid small glitches like this  Contact ITDATA today.

Zachery Albeitawi
Help Desk Technician, ITDATA, Inc.